Right of Withdrawal
Without prejudice to the cases of exclusion provided for in section VII of this Article 6 below, only the Consumer Customer has the right to withdraw from the Product purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty (the "Right of Withdrawal" or the "Withdrawal"). The Right of Withdrawal is not recognised for the Professional Customer.
Right of Withdrawal may relate to all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal may be exercised within 14 days after the date on which the Consumer Customer, or the third party designated by him, has acquired physical possession of the Products.
In the case of multiple Products ordered by the Consumer Customer by means of a single Order and delivered separately, the Right of Withdrawal may be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by him, acquired physical possession of the last Product.
In order to exercise the Right of Withdrawal, the Consumer Customer shall send a written communication to the Seller, within the aforementioned term, to the following e-mail address firstname.lastname@example.org indicating: Order No., name and surname of the holder of the Order and the reason for the withdrawal (the indication of the reason is optional and will not prejudice the right of withdrawal, the indication of the reason for the withdrawal is required by the Seller to improve the sales service, the statistics associated with such evaluations are carried out in a completely anonymous manner and in full compliance with privacy regulations) or alternatively the Customer may use the form at the link.
Once the notice of withdrawal has been received, the Seller's customer service will, after verifying the regularity of the withdrawal, notify the Consumer Customer by e-mail of the confirmation of the Right of Withdrawal exercised, the case number and instructions for returning the Products.
The Right of Withdrawal is also governed by the following conditions.
I. The Right of Withdrawal applies to the purchased Product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the Right of Withdrawal only for part of the purchased Product.
II. If the Right of Withdrawal is exercised in a timely manner, the Seller shall refund the Consumer Customer the full price of the Products (including the Ancillary Charges) that are the subject of the Withdrawal (the "Returned Products") within 14 days from the date of receipt of the notice of Withdrawal. The Seller shall be entitled to suspend the refund until receipt of the Returned Products.
III. The refund will be made using the same method of payment used by the Consumer-Customer.
IV. A Consumer-Customer who has given notice of withdrawal within the term and in the manner set out above shall return the Returned Products to the Seller no later than 14 days after sending the notice of Withdrawal.
V. All costs necessary to return the Products shall be borne by the Seller.
VI. The Products must be returned undamaged and in their state of preservation, in their original packaging, complete with all their parts (including packaging and ancillary documentation). Non-conforming returns will not be accepted. Shipping address: Via del Maggiolino 125, Rome 00155, Italy.
VII. The Right of Withdrawal is excluded pursuant to Article 59 co. 1 lett. e) of the Consumer Code, in cases of sealed Products that are not suitable to be returned for hygienic or health protection reasons and that have been opened after delivery. In this regard, it is specified that the “Cardionica” Product is excluded from withdrawal where the CardioDot sensor has been opened after delivery.